Return Policy

At Listromart, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

A product may be eligible for return or replacement if:

• The product received is damaged or defective.

• You received a different product from the one you ordered.

• The product is missing parts or items mentioned in the product description.

• The product received is significantly different from the description or specifications provided on Listromart.

• The product is delivered in a condition that makes it unusable.

Return requests should generally be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page.

2. Products That Cannot Be Returned

For hygiene, safety, quality, and product-specific reasons, certain products may not be eligible for return once delivered.

These may include:

• Opened or used food products such as Sattu and other consumable items.

• Opened edible oils or other consumable products.

• Products that are perishable or have a limited shelf life.

• Products damaged after delivery due to improper handling or use.

• Products without their original packaging, labels, or accessories where these are required for verification.

• Customized or specially prepared products, unless they are defective or damaged on arrival.

The return eligibility of a product will also depend on the return conditions mentioned on its product page.

3. Damaged or Incorrect Product

If your order arrives damaged, incorrect, or incomplete:

1. Contact Listromart customer support as soon as possible.

2. Provide your order number and details of the issue.

3. Share clear photographs or videos of the product, packaging, shipping label, and damage where applicable.

4. Our team will review the request and may arrange a replacement, return, or refund depending on the situation.

For damaged products, we recommend keeping the original packaging until the issue has been resolved.

4. Return Process

To request a return:

• Log in to your Listromart account.

• Go to your Orders section.

• Select the relevant order.

• Submit a return request, if the product is eligible.

• Provide the reason for the return and any required photographs or supporting information.

If your order does not provide an online return option, you may contact our customer support team for assistance.

5. Replacement

Where applicable, Listromart may offer a replacement instead of a refund.

Replacement depends on:

• Product availability.

• Verification of the reported issue.

• Product category and return conditions.

• Availability of the product in the required specification.

If the same product is unavailable, Listromart may provide an alternative resolution such as a refund, subject to the applicable terms.

6. Refund Policy

If a refund is approved, the refund will generally be processed after the returned product has been received and inspected, where a return is required.

The refund may be issued to the original payment method or through another available method, depending on the payment method used for the order.

The time taken for the amount to appear in your account may vary depending on your bank, payment provider, or payment gateway.

7. Return Shipping

If the return is due to a damaged, defective, incorrect, or incomplete product, Listromart may arrange or bear the applicable return shipping cost, subject to verification.

If a return is requested for reasons not covered under the applicable return conditions, return shipping charges may be applicable.

8. Product Condition for Return

Where a return is approved, the product should generally be:

• Unused and in its original condition.

• Returned with original packaging, labels, accessories, and invoices where applicable.

• Free from damage caused after delivery.

• Properly packed to prevent damage during return shipping.

Listromart reserves the right to reject a return if the product does not meet the applicable return conditions.

9. Exchange

Exchange may be available for selected products and categories. Exchange requests are subject to product availability and the applicable return conditions.

If an exchange is not possible, an eligible refund may be provided.

10. Order Cancellation

Orders may be cancelled before they are shipped, subject to the order status and applicable conditions.

Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow the applicable return procedure after delivery.

11. Refund for Undelivered or Cancelled Orders

If an order is cancelled by Listromart or cannot be delivered due to reasons attributable to Listromart or the delivery process, any eligible prepaid amount will be refunded according to the applicable payment and refund process.

12. False or Misuse of Return Requests

Listromart reserves the right to restrict or reject return requests in cases involving:

• Repeated misuse of the return policy.

• False or misleading claims.

• Products intentionally damaged after delivery.

• Missing products, accessories, or packaging attributable to the customer.

• Fraudulent return activity.

13. Changes to This Return Policy

Listromart may update or modify this Return Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any updated policy will be published on this page.

14. Contact Us

If you have questions about returns, replacements, or refunds, please contact Listromart customer support through the contact details provided on our website.

Listromart
Your trusted online marketplace for food products, traditional products, natural products, and everyday essentials.